Question 1

Do you charge a fee for your services?

Accepted Answer

We do not charge a fee for any of our services. Open Door Exchange is dedicated to ensuring that quality of furniture is accessible to all people, regardless of ability to pay.

Question 2

Do I need to bring any paperwork or identification to my appointment?

Accepted Answer

No, we do not require any additional paperwork or identification. There is a short demographic form provided to you when you arrive, but no other information is needed.

Question 3

Do you deliver furniture?

Accepted Answer

Unfortunately, we do not currently have the ability to deliver furniture. You will need to bring a truck, van, or car to your appointment to transport your furniture home. Please plan ahead and make arrangements before your appointment.

Question 4

Can furniture pieces be reserved for pickup at a later date?

Accepted Answer

Our furniture warehouse operates on by appointment ONLY. Without an initial client appointment, we cannot reserve items for pickup at a later date. You may select furniture at your initial appointment with a one week timeframe to pick up these items. If you do not have the proper vehicle to transport furniture home within one week after an appointment, we will not be able to hold the selected furniture beyond that time period. You can arrange another appointment to come back and select new items, but we cannot guarantee that requested items or previously selected pieces will be available for your appointment.

Question 5

What donation items do you accept?

Accepted Answer

Thank you for considering donating to Open Door Exchange!
 
Please see our Donation Guidelines (javascript:void(0))page for a full list of the items that we accept.

Question 6

Do you pickup furniture donations?

Accepted Answer

Yes, we do pickup furniture donations within a specific pickup zone. Please see our Furniture Donation (javascript:void(0))page for more information on how to schedule a pickup.

Question 7

How do I make a financial donation?

Accepted Answer

Thank you for considering making a donation to Open Door Exchange! Please see our Financial Donation (javascript:void(0))page for more information.

Question 8

What precautions are you taking to prevent the spread of COVID19?

Accepted Answer

We take the threat of COVID-19 very seriously.  Anyone entering our warehouse must wear a mask and have their temperature taken. We sanitize and disinfect the warehouse after every shift. All volunteers and clients answer health history screening questions before entering the warehouse.
 
Currently, we ask that all guests wear gloves when they enter our warehouse. This allows you to touch furniture pieces with minimal spread of germs.

Question 9

What is your SMS Messaging Privacy Policy?

Accepted Answer

Please see our SMS Messaging Privacy Policy Statement here.(https://www.opendoorexchange.org/sms-policy)